Could be a few things. 

First, make sure you're importing / using the proxies in your software of choice in the right format! Some require ip:port:user:pass, others user:pass@ip:port, etc.

If that's verified, head over to https://my.proxymillion.com and set a new username and password. Wait an hour for the changes to go live. 

Still not working? Please send us a message and we'll help you out.

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